The Countdown Is On...

AI & Digital Matrix©
Launch Programme 2025

With only 34%* of organisations having formal AI policies in place, the time to close the governance gap is now.

Turn AI uncertainty into clarity and join us for the launch that’s shaping the industry’s future.

* CCA Research Council report “AI is redefining customer service”

Your Invitation to a New Era of Customer Service & CX

We’re taking this nationwide. Join us at one of our exclusive launch events across the UK & Ireland and be among the first to experience the CCA AI & Digital Matrix© in action.

AI & Digital Matrix© Launch Events

We’re proud to host this high-impact launch in key cities to ensure access, visibility, and engagement across the full CCA network and wider business community:

Manchester

16 September

Exclusive launch for suppliers and partners

Manchester

17 September

Exclusive launch at CCA Leaders’ Summit

Edinburgh

30 September

Flagship launch – Open to CX community

London

7 October

Industry Council Thought Leadership Launch – Open to Senior Leaders across the sector

Dublin

Date TBC

Cardiff

Date TBC

At each event:

Get a first look at the CCA Matrix©

Hear from industry experts and early adopters

Access tools and resources you can apply right away

Connect with a community of fellow leaders and innovators

Register your interest

Complete the form below and we’ll be in touch to confirm your place at the launch event nearest to you.

R  U  3  O  

 
SUBMIT

(Spaces are limited and early registration is recommended.)

Get in touch

If you have any questions about the AI & Digital Matrix© launch events, please contact us here.

SEND US A MESSAGE

Designed for Leaders who want to get it right

AI and digital transformation offer huge potential - but turning ambition into action requires more than just technology. Whether you're at the start of your journey or already testing solutions, our tools help you:

Focus investment where it delivers real impact

Prioritise customer outcomes and colleague experience equally

Build trust through transparency, ethics, and effective governance

This is about shaping a resilient, people-centred approach to transformation - not just adopting AI, but making it work for your organisation.