We know how busy the year can get so here’s your chance to catch up on the best of 2025 so far. Dive in whenever you have a moment this summer, with resources hand-picked by the CCA team.

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LEADING WITH CONFIDENCE

Strong leadership starts with self-belief. This season, we explored how today’s leaders build confidence, challenge imposter syndrome, and inspire others.

• AI – Evolution or Revolution? CCA Leader's Summit, Mar 25
• Navigating Imposter Syndrome and Embracing Authentic Leadership - Women in Leadership Session
• AI and Beyond: The role of the future advisor - Interim Report from CCA Industry Council

THE FUTURE OF AI & DIGITAL

Digital transformation is more than just tech. Our latest resources uncover how organisations can boost readiness and prepare for the AI-enhanced workplace of tomorrow.

• Report - How AI is redefining customer service
• The role of AI in shaping CX – Leaders’ Summit, Jun 2025
• Beyond the Call: Elevating Digital Messaging in Customer Service
• Digital Transformation Futures - Forum, Feb 2025

BUILDING RESILIENT TEAMS

Learn how authenticity, meaningful communication, and smart workforce planning are shaping high-performing, future-fit teams across our network.

• Driving CSat Through Meaningful Conversations
• Creating a Culture that Cares - Future of Work Forum, Jun 25
• Supporting and Training Team Leaders
• Next Team Manager Inspire Intake - 9 Sep - more details

TRUST & VULNERABILITY

Trust is built in the moments that matter. We spotlight how organisations are supporting vulnerable customers, addressing workplace challenges, and leading with empathy.

• Enhancing CX and Financial Vulnerability Support – May Best Practice Forum
• Supporting Working Carers and Vulnerable Customers - April Best Practice Forum
• Tackling Call Avoidance Across the Organisation

DATES FOR YOUR DIARY

Keep your calendar close — there’s more to come!

Apply for the Women in Leadership Awards, explore our autumn line-up, and register your interest in the 2025 Excellence Awards.

For all the latest information, dates, and resources, visit the 'What's On' section on the CCA website. Don't forget to get in touch if there's anything we can help with!

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